Army Secure Messaging (Powered by RelayHealth)
Army Secure Messaging Service (ASMS) is a secure message management service that is used to support APCMH. One of the tenets of APCMH is to provide the patient an alternate way to communicate with the Medical Home to avoid unnecessary trips to the clinic for administrative issues or to obtain information. Army Secure Messaging Service has a secure server that allows confidential information to be exchanged between a patient and their PCM without fear of interception by unintended recipients.
Army Secure Messaging Service offers much more than just a way to message your Medical Home. It is also a way to request appointments and medication renewals, ask questions of either the Medical Home Nurse or PCM, and to receive reminders of future appointments or scheduled testing. Enrollees have access to information specific to their interest or condition—there are approximately 5000 patient information handouts available to search at leisure. It is also a way for the Medical Home to send important information to the patient population (such as when flu immunizations are available or to announce dates when the clinic is closed).
To Enroll in ASMS, you must be enrolled as a patient at one of the San Antonio Military Treatment Facilities. You can request to enroll to your PCM at the front desk of your PCM Clinic. The staff will verify your eligibility and ask for your e-mail address. Next, the team at ASMS (RelayHealth) will contact you with instructions on how to activate your account. Once that is completed you can use the service as often as you’d like—WITHOUT COST TO YOU!
Several of the Specialty Clinics at BAMC use ASMS for limited communication. You must be an established patient in that clinic, and the provider to whom you are assigned must be using the service. If you are being seen in a Specialty Clinic, ask at the front desk if they are participating and if your provider is actively using the service. If it is available, they will assist you in “linking” to your provider.