Soldier and Family Assistance Center (SFAC)
Building 3644, Warrior Village Brooke Army Medical Center (BAMC) Campus
Soldier and Family Assistance Center (SFAC)
3931 Okubo Barracks
Fort Sam Houston, TX 78234-7659
Hours of Operation: Monday - Friday, 7 a.m. – 4:30 p.m.
The Fort Sam Houston Soldier and Family Assistance Center (SFAC) is a one-stop administrative resource center hosting 16 different services supporting Warriors in Transition, their Family members and Surviving Spouses. Injured Soldiers, Marines, Sailors, and Airmen are transported to Fort Sam Houston, San Antonio, TX for treatment. Fort Sam Houston includes Brooke Army Medical Center (BAMC) which is one of the world’s premier medical treatment centers. This Level 1 Trauma Center specializes in treatment of burns and amputations. With this world class burn center and the Center for the Intrepid seriously Wounded Warriors receive the finest treatment and recuperation programs. The SFAC provides these Warriors and their Family member’s extensive assistance on their road back to duty or in their transition back to their civilian community. These services include but are not limited to:
Information, Referral and Follow-Up (IR&F)
Provide reception services and a general orientation on the services available. Conduct initial intake and make referrals, and maintain resource listings on services provided in local community.
Military Personnel Services (HR)
Provides supportive actions concerning Retirement, Transition Management, Military Benefits, and Review of Records. Provide ID Card and CAC Card for Warriors in Transition.
Coordinate and provide education and training on services, provide Community Outreach Services and Referrals based on the needs of member and perform referral services (EFMP, Respite Care, other special needs, etc.).
Defense Finance & Accounting Service (DFAS)
Provides a full range of services concerning Military Pay, Travel Pay Issues, and Family Member Travel actions.
Social Services Assistance
Provides comprehensive prevention education, intervention, information and referral assistance for social services (substance abuse, suicide prevention, stress and anger management, and Post Traumatic Stress Disorder (PTSD).
Army Career and Alumni Program (ACAP)
Provide mandatory pre-separation counseling, assist in completing Pre-separation Counseling Checklist, and provide one on one transition and employment counseling.
Army Continuing Education System (ACES)
Provide education counseling services, Basic Skills Improvement, testing services when available (CLEP, DANTES and AFCT), VA Education Benefits counseling, evaluation of military experience for college credit, and GoArmyEd portal procedures for Army Tuition Assistance.
Staff Judge Advocate (SJA)/Paralegal
Information on the Medical Evaluation Board (MEB)/Physical Evaluation Board (PEB) process, procedures and assistance. Provide legal assistance services (Powers of Attorney, Traumatic Servicemembers’ Group Life Insurance Program, Notary Services, Wills and Estates, and claims processing).
Child, Youth & School Services (CYSS)
Provide all registration services for Child, Youth & School Services programs including Sports and Family Child Care (FCC) homes. Manage all Warriors in Transition child care issues.
Texas Veterans Commission (TVC)
Texas Veterans Commission (TVC): Provides one-on-one personalized employment services, including targeted job information, career counseling, and case management specific to individual needs, job referrals and job placement. Counsel and advocate for personnel separating from the military under medical disability, completion of service and retirement.
Provide Prevention and Education Classes, Credit Management, Budget Development, Consumer Information and Awareness, Financial Counseling and Assistance, Emergency financial assistance in the form of a loan or grant, and monetary assistance for undergraduate education of dependent children.
Office of Personnel Management (OPM)
Assists in the successful transition to civilian life, provides Federal Employment Assistance in the form of Federal Career Exploration, Resume Classes/Assistance, Application for Veterans Preference, Career Fairs, and Federal Agency Liaison Assistance.
Social Security Administration (SSA)
Provide one-on-one personalized service in the preparation of documents for active duty soldiers to file for disability benefits as a result of a physical and/or mental disability.
Veterans' Service Officer (VSO)
Provide counseling and representation for the DoD/VA Disability Evaluation System (DES). Provides assessment of medical records, preparation for and understanding of the medical evaluation board and physical evaluation board administration, hearings and if required preparation and representation during appeals.
Traumatic Servicemember Group Life Insurance (TSGLI)
Provide educational briefings on program guidelines, eligibility and claims processing. Provide one-on-one claims application assistance and appeal support; provide educational briefings to Chapter 61 Medical Retirees on Combat Related Special Compensation (CRSC) and assistance with application preparation.
Army Wounded Warrior Program (AW2)
Provide referrals in obtaining full VA and Army benefits, assist in obtaining healthcare upon retirement, provide financial counseling in purchasing of home and food for holidays, ensure awards duly earned are received.
Operation Comfort in conjunction with Cisco Systems and Time Warner provide free long distance telephone service and computer access for Warriors and Family members.
Family members and Soldiers needing assistance may contact the SFAC at (210) 916-7322 for more information.