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Frequently Asked Questions (FAQs)

Q1. My loved one is a patient at SAMMC. How can I contact them?

A1. Please call SAMMC's Information Desk at 210.916.4141. The information desk staff will help you locate the patient and help you contact them. Patient information can only be released if the patient or their next of kin have signed a release of information form.

Q2. I am flying to San Antonio, TX. What are the directions from the airport?

A2. Patients and family members coming from the San Antonio International Airport can find detailed directions from the following links: BAMC

Q3. How do I get in to the medical facility?

A3. BAMC - Everyone entering SAMMC, Fort Sam Houston or Camp Bullis will need a government issued photo ID. Examples could include driverís license, state identification card, military ID, passport, etc. This applies to everyone in the vehicle age 16 and over. It also applies to pedestrians, cyclists and motorcycle riders.

If they are driving their own vehicle (and it doesn't have a current DOD decal) they will need to enter SAMMC through the IH35/George Beach Access Control Point (ACP). The vehicle must have current registration/license tags and current vehicle inspection (for those states that require it). Visitor must also be prepared to show proof of insurance and they may be selected for a random vehicle inspection by the security guards and/or FSH Police.

The visitor will receive a pass that is good until 2359 hours the day of their visit. If they are visiting for multiple days, they will need a pass every day. If they are TDY for an extended period of time, they may be able to get a pass for the duration of their visit. (Contact Vehicle Registration for further information) If the vehicle has a DOD decal, they may enter SAMMC at either access control point.

If they are in a rental car - they will need to enter SAMMC through the IH35/George Beach ACP. They must show a copy of their rental contract. They may be selected for a random vehicle inspection by the security guards and/or FSH Police. The visitor will receive a pass that is good until 2359 hrs. the day of their visit. If they are visiting for multiple days, they will need a pass every day. If they are on TDY for an extended period of time, they may be able to get a pass for the duration of their visit. (Contact Vehicle Registration for further information).

Taking a cab - Everyone in the vehicle, age 16 and over, must show a government issued photo ID. The cab may be inspected by security guards and/or FSH Police. Cabs must enter through the IH35/George Beach ACP.

Buses - Only FSH shuttle buses.

Pedestrians - Must show government issued picture ID. Can enter through either ACP.

Bicyclists - Must show government issued photo ID. Must wear bicycle helmet and have proper lights/reflectors on bicycle.

Motorcycle Riders - Same polices apply as personally owned vehicles above. However, motorcycle riders must wear helmet, shoes that are closed and cover the ankles (examples would be boots, tennis shoes that cover the ankles, etc - no flip flops, sandals, etc), eye protection if no face shield on helmet, reflector clothing, gloves, long pants, long sleeve shirt. Motorcycle riders could be asked for their motorcycle safety card proving they have attended a motorcycle safety course.

If the individual leaves SAMMC and re-enters SAMMC or enters the main FSH installation or Camp Bullis, they will be asked to provide the information above. If they have a temporary pass that is still valid, they must show the pass to the guards.

Vehicle Registration can be reached at: 210-221-2570.

Q4. Where do I send holiday cards, gifts or donations for wounded soldiers?

A4. Forward to SAMMC's gift coordinator at:

3551 Roger Brooke Dr,
Fort Sam Houston, Texas 78234
ATTN: Gift Coordinator

If you have questions, please call (210) 916.5638 and for information on the donation process, please send an email to bamcgifts@amedd.army.mil.