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Patient Advocacy Service

Clinical Operations

Location: Bed Tower, 1st Floor (Room 115-8) - Near the Information Desk

Phone: (210) 916-2330, (210) 916-2158, (210) 916-1672, (210) 916-4966

Email: usarmy.jbsa.medcom-bamc.list.bamc-patient-advocacy-center@mail.mil

The staff is here to ensure your concerns and suggestions are properly addressed. Our office is here to assist you with any situation in which our hospital staff may not able to provide immediate resolution. Above are the numbers of our patient advocates. Feel free to call us with your concerns, suggestions and compliments. We strive to provide the best healthcare program to all beneficiaries and with your feedback; we will continuously seek better alternatives to provide these services. Your concerns are always important to us.

The Patient Advocacy Office at Brooke Army Medical Center is established to ensure patients' unresolved needs are met. It is designed to ensure patients are satisfied with their medical care. Our mission is to expedite their processing through the system, and to enhance the relationship between the patient and the staff at Brooke Army Medical Center. This program will also provide Customer Relations Training which provides an opportunity to evaluate the effectiveness of consumer awareness and ensure patients, as well as staff, are treated with the respect and dignity they deserve.

If you would like to voice your concerns or complaints click the ICE link or send us an email at usarmy.jbsa.medcom-bamc.list.bamc-patient-advocacy-center@mail.mil